Time Machine is your command center for visibility into what everyone on your team is working on across different locations and time zones. You’re able to see what tickets are being worked on, by whom, and which team members are OOO, on lunch break, or available. It...
What made you start Nilear? I started Nilear in 2011 with the ConnectActive module. At the time, I was working at an MSP that was trying to streamline operations, and there simply wasn’t anything on the market that did what we needed it to do. So, I built it in-house...
PHILADELPHIA, Pennsylvania — Nilear, a leader in software services for managed service providers (MSPs), is proud to announce its deepened integration with Pia, the leading AI-led help desk automation platform for MSPs. Originally launched in March 2025, the...
Image Credit: Shutterstock You start with one tool to fix scheduling. Then a reporting add-on. Then, a documentation platform. Before long, your team is bouncing between 10+ tools just to close a single ticket, each one promising to be the golden ticket that meets...
My Tickets Experience (MTX) is Nilear’s ticketing interface that works with ConnectWise PSA for a more intuitive workflow. Nilear just announced MTX 5, which includes four new features: Ticket Queueing, Skills Management, 6 new ticket columns, and Over-Budget...
Scalability and growth are two of the most important factors in a managed service provider’s (MSP’s) success. With the global automation market projected to grow by $12.3 billion by 2027, it is crucial MSPs continue to adapt and evolve. As much of the industry shifts...
