PHILADELPHIA, Pennsylvania — Nilear, a leader in software services for managed service providers (MSPs), is proud to announce its deepened integration with Pia, the leading AI-led help desk automation platform for MSPs.
Originally launched in March 2025, the Nilear–Pia integration allows a seamless incorporation of Pia’s AI chatbot directly into MTX Pods. With this integration, IT support technicians can access Pia’s services directly within the MTX interface, eliminating platform switching and improving response times.
The deepened integration delivers faster ticketing with reduced platform switching, less backend system troubleshooting, and more consistent ticket handling. Together, these enhancements provide a streamlined experience that boosts efficiency and technician productivity.
“Our goal has always been to remove frustration from technicians’ daily workflows, and deepening our integration with Pia extends that mission.” said Chris Connolly, Founder of Nilear. “By having AI‑powered insights available right inside MTX, MSPs gain both speed and clarity in their ticket management process.”
“By removing friction from the ticket workflow, MSPs free technicians from repetitive coordination and investigation work, allowing them to focus on higher-value client engagement,” said James Allen, Pia’s Chief Community Officer. “The result is faster resolution, stronger service consistency, and more meaningful time spent where it matters most, with customers.”
To set up your integration:
- Ensure that Pia is properly configured within your ConnectWise PSA. Nilear pulls in all active pods from your ConnectWise instance.
- Navigate to the “Pods” tab in the MTX ticketing view. Pia appears as an embedded vendor pod.
- Verify that your vendor pods, including Pia, are appearing as expected.
- Query Pia directly within the workflow, so your technicians can start solving faster.
About Nilear
Nilear is a comprehensive software suite featuring nine products that seamlessly integrate with ConnectWise PSA to streamline managed service provider (MSPs) operations. With 15+ years in business, Nilear originated within a managed services provider (MSP), giving the team firsthand insight into the real‑world challenges MSPs face every day. Today, Nilear helps MSPs of all sizes reach new levels of productivity and scalability in the constantly evolving managed services landscape. Whether you’re looking to optimize service delivery, strengthen team performance, or gain clearer operational visibility, Nilear provides the tools and expertise to help you succeed. Learn more at www.nilear.com.
About Pia
Pia specializes in transforming the help desk experience for managed services providers (MSPs) with its AI-powered automation platform, Pia aiDesk. The platform leverages advanced technologies such as artificial intelligence, machine learning, and natural language processing to automate and streamline the most common help desk tickets, significantly increasing efficiency and reducing costs. To learn more about how MSPs can experience the future of help desk management with Pia aiDesk – where AI meets operational excellence, delivering consistency, scalability, and customer satisfaction across every interaction – visit pia.ai.