See what everyone on your team is working on
Even across different locations and time zones, with a time-based historical report and time-lapse replay.
Keeping everyone up-to-date on work being performed, even across different work locations and time zones
The Time Machine is split into two views: Availability Board and Efficiency Chips.
The Time Machine is split into two views: Availability Board and Efficiency Chips.
Availability Board
The Availability Board, which is also included in the My Tickets (MTX) product, provides a live view of tickets currently held “In Progress” by your team. Your view can include all members of the company or be customized by team. In addition to showing how long each ticket has been “In Progress”, all information regarding the ticket is available by clicking on the ticket.
Efficiency Chips
Efficiency Chips are a valuable graphical snapshot of both how much each team member has accomplished within a day and how accurately each member has been updating their work in ConnectWise PSA.
Each chip is broken down into three areas of information: The Outer Ring (for Time Entry Stats), The Inner Ring (for In Progress Stats), and The Center (for Ticket Stats).
Visual Conclusions:
- The more green a chip has, the more efficient an employee has been with their time and their use of the ConnectWise.
- The more the outer ring and inner ring are in alignment of each other, the more real-time the employee has been updating ConnectWise.
- The higher the numbers in the center, the more productive the employee has been at working on tickets.
- The closer in value the inner two numbers are to each other, the more effective the employee is at resolving tickets he/she works on.
You can also click on an efficiency chip to view a more detailed breakdown of this data.
You can also click on an efficiency chip to view a more detailed breakdown of this data.
This includes daily, weekly, monthly and yearly stats including:
- Duration In Progress
- Time Recorded (Includes In Progress Ticket)
- Delta Time vs In Progress
- Technical Time Recorded
- Non-Technical Time Recorded
- Unused Time
- Tickets Worked
- Tickets Completed
- Available Time
- PTO
